You have now completed the knowledge content and activities for QUAL300 Contribute to the Achievement of Quality Objectives. You may undertake the assessment if you are ready or review the material in this unit again.

To be recognised as competent in this unit you must be assessed in both the knowledge content and the workplace skills. The assessment is in two parts, part one is a scenario that asks you to apply the knowledge you have acquired in the unit and part two is a practical assessment.

Part 1. Knowledge Assessment

  1. Describe in detail two different circumstances where there was a problem, and corrective action was subsequently developed to stop or minimise the chance of the undesirable event from happening again. Draw on your experiences from home, work (full, part time or casual), learning institutes etc. A range of corrective actions may be needed to put in place an effective solution.

    Example: Scientific calculators can be lost or stolen at school and, as a result, the students are required to register the serial number of all calculators with the school office. This allows, then, the school to identify the owner of a calculator that is found.

  2. Conduct a brainstorming session with a group of friends, work colleagues etc in order to solve an issue or problem that you nominate. Instead, if you wish, you could brainstorm ideas for a new type of food or other product. Try to get the use of a whiteboard or, alternatively, record the responses on Post-It notes to stick on a wall for everyone to see. Before you start, you will need to 'train' the participants in how to be involved in brainstorming (see Study Notes: What is Brainstorming?).

    Describe the brainstorming topic, list all of the responses from the session and the solution agreed or voted by everyone. How successful do you think the brainstorming was in releasing the 'creativity' of the individuals in the group?

  3. Prepare an action plan ('what', 'how', 'who' and 'when') for the three areas where action items were identified in the Krazy Kola scenario (see Activity: Assignment - Studying the Action Items, for the three areas). Use your imagination for this task.

Send this information to your tutor.

Part 2. Practical Assessment

Practical assessment requires you to demonstrate the competency on-the-job (or in a simulated laboratory).

The assessment will consist of:

  • a demonstration of the competency in an on-the-job situation or a simulation
  • oral questioning about such things as laboratory specific knowledge of processes, troubleshooting and
  • questioning related to specific safety or other factors that may be peculiar to the learner's work environment
  •  any relevant workplace documents that support the assessment.

If you are ready to undertake the practical assessment send a message to your tutor using the mail facility.

Use the following link to obtain a checklist to be used by your assessor.

Checklist: PMLQUAL300A Contribute to the Achievement of Quality Objectives

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