Quality Improvement at SimuLab

Quality problems, though undesirable, are opportunities for SimuLab to improve the way it operates. Identifying a problem and finding its source, determining appropriate strategies to solve the problem and then successfully implementing the strategies are all essential elements to quality improvement at SimuLab.

There are two tasks you are required to undertake in this section.

1. Respond to a quality problem
2. Process improvement.

Complete each task in order, following the steps and instructions.

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