There are a number of situations when follow up activity is required
on an order. There are many ways for mistakes and confusion to arise during
the ordering process. Many of these will require follow up activity.
The table below lists a number of common order-related situations and
the follow up activity required. Note that this list is not exhaustive
and lists only the common problems. The follow up activities relate only
to the SimuLab enterprise and should never be used elsewhere.
|
Common Order-Related Situations |
Follow Up Activity Required |
| Order late in arriving |
Check with the supplier, may need to advise laboratory staff. |
| Order missing items with no indication of back order |
Check with the supplier, may need to advise office and laboratory
staff. |
| Order missing items with indication of back order |
Check with the supplier and determine delivery date, may need to
advise office and laboratory staff. |
| Incorrect or missing paperwork |
Check with the supplier, may need to advise office staff. |
| Incorrect pack sizes |
Check with the supplier, may need to advise office and laboratory
staff. |
| Incorrect number |
Check with the supplier, may need to advise office and laboratory
staff. |
| Incorrect grade |
Check with the supplier to arrange return, may need to advise office
and laboratory staff. |
| Goods damaged, faulty or unsuitable |
Check with the supplier to arrange return, may need to advise office
and laboratory staff. |
| Goods leaking |
Check with the supplier to arrange return, may need to advise office
and laboratory staff. |
| Individual pack damaged or open |
Check with the supplier to arrange return, may need to advise office
and laboratory staff. |
| Goods not transported at the correct temperature |
Check with the supplier to arrange return, may need to advise office
and laboratory staff. |
| Wrong catalogue number listed |
Check with the supplier, may need to advise office and laboratory
staff. |
| Items ordered completely missing from delivery docket |
Check with the supplier to determine delivery date, may need to
advise office and laboratory staff. |
| Order delivered to wrong location |
Check with the supplier and advise the correct location, may need
to advise office staff of the correct location. |
| Order delivered to wrong enterprise |
You will not know about this unless they contact you. This would
appear to you as a late delivery. |
| Abusive delivery person |
Note details, contact the supplier and advise your manager of the
situation. |
