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Study Notes: Following Up Orders

There are a number of situations when follow up activity is required on an order. There are many ways for mistakes and confusion to arise during the ordering process. Many of these will require follow up activity.

The table below lists a number of common order-related situations and the follow up activity required. Note that this list is not exhaustive and lists only the common problems. The follow up activities relate only to the SimuLab enterprise and should never be used elsewhere.

Common Order-Related Situations
Follow Up Activity Required
Order late in arriving Check with the supplier, may need to advise laboratory staff.
Order missing items with no indication of back order Check with the supplier, may need to advise office and laboratory staff.
Order missing items with indication of back order Check with the supplier and determine delivery date, may need to advise office and laboratory staff.
Incorrect or missing paperwork Check with the supplier, may need to advise office staff.
Incorrect pack sizes Check with the supplier, may need to advise office and laboratory staff.
Incorrect number Check with the supplier, may need to advise office and laboratory staff.
Incorrect grade Check with the supplier to arrange return, may need to advise office and laboratory staff.
Goods damaged, faulty or unsuitable Check with the supplier to arrange return, may need to advise office and laboratory staff.
Goods leaking Check with the supplier to arrange return, may need to advise office and laboratory staff.
Individual pack damaged or open Check with the supplier to arrange return, may need to advise office and laboratory staff.
Goods not transported at the correct temperature Check with the supplier to arrange return, may need to advise office and laboratory staff.
Wrong catalogue number listed Check with the supplier, may need to advise office and laboratory staff.
Items ordered completely missing from delivery docket Check with the supplier to determine delivery date, may need to advise office and laboratory staff.
Order delivered to wrong location Check with the supplier and advise the correct location, may need to advise office staff of the correct location.
Order delivered to wrong enterprise You will not know about this unless they contact you. This would appear to you as a late delivery.
Abusive delivery person Note details, contact the supplier and advise your manager of the situation.

 

 

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