PMLCOM500A Provide Information to Customers

Unit Introduction

SimuLab Laboratories Pty. Ltd. is a small laboratory with approximately 20 staff. As a Laboratory Technician at SimuLab you are required to provide a high level of service to all of your customers. Providing a high level of customer service includes being able to respond to both internal and external inquiries of a specialised technical nature. The different types of requests received will require you to provide a range of advice and information to customers. Your response to these inquiries will require the gathering of information and the delivery of a response that best meets the needs of the customer.


Link: responding to customer requests Link: final assessment

Getting started
To start this unit, click on one of the above sections. It is suggested that you complete the section Responding to Customer Requests before attempting Final Assessment.

Biotechnology in Action
If you would like to learn more about biotechnology in the laboratory click on the link below to access the biotechnology unit. This unit provides a brief introduction to some concepts of biotechnology and shows the application of the material covered in the units through the use of a scenario.

Biotechnology in Action

Documentation used in this unit
Documents related to the running of SimuLab used in this unit are designed for training purposes only and should never be used in the workplace.

Mail tutor
Notify your tutor that you are starting this unit. Information on using electronic mail is available in the student guide.

Recognition of Current Competency (RCC)
RCC allows you to gain credit for skills and knowledge that you already have. For more information, use the RCC Information link below. Use the RCC Form (a Word document) to apply for RCC for this unit.

RCC Information

RCC Form

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