Part 1: Analyse roles, duties and competency
Down at fire assay...
You arrive to see Gary and Haldo Hallist hard at work, Gary's pouring fusions and Haldo's loading cupels into the furnace. Gary, finishing the task comes over to where you are standing. A conversation starts.
Click on the image to view the conversation...
You walk back towards your office thinking- no problems. But don't believe that!!! As you are heading back you recall the email that Olga had sent. She had also mentioned that Iva had written down the problem in the Metals Group on a piece of paper; no mention of a CAR. You arrive back in your office and decide to send Olga a quick email regarding Corrective and Preventive Action Requests.
Click to see what you've written to Olga...
| Outbox | ||
| To | Subject | |
|---|---|---|
 |
Olga | Corrective and Preventive Action Requests |
Within a couple of minutes of you sending the email to Olga, you receive a response.
| Inbox | ||
| From | Subject | |
|---|---|---|
|
Olga | CAR |
You see that the Metals Group has some real problems. You have already checked with Quentin Allamby, and Iva did not register the customer complaint. Len Mazzorello also registered nothing. In fact, Quentin was unaware of a customer complaint with respect to copper.
You decide that when you receive the CAR back from Gary tomorrow morning, you will send an email to Len Mazzorello alerting him to some of the problems you have unearthed.
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Well, it's been an interesting day! Before you move on, note down in the box below some of the problems you have unearthed today. Pay particular attention to the evident QC problems and why you think some of them may have occurred. Click 'Check' when you're done to compare your ideas with some others.
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Once you've completed the activity, click 'Next' to move on to tomorrow...
Activity 3.1